Privacy Policy

Our Commitment to Your Privacy

At MasterEdge Troy Tree Services, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.

We only collect information that helps us serve you better. We never sell your personal information to third parties, and we take reasonable steps to keep your data secure.

Information We Collect

When you contact us or request our services, we may collect the following information:

• Your name, phone number, and email address
• Your property address and service location
• Details about the tree services you need
• Photos of your property or trees (if you provide them)
• Payment information when you pay for services
• Communication records including emails, calls, and messages

We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, and pages visited. This helps us improve our website experience.

How We Use Your Information

We use your information to:

• Provide you with quotes and schedule your tree services
• Communicate with you about your service requests
• Process your payments securely
• Send you appointment reminders and service updates
• Improve our services based on your feedback
• Comply with legal obligations and respond to lawful requests
• Send you occasional promotions or tips (only if you opt in)

We won't use your information for any purpose you haven't authorized, and you can opt out of marketing communications at any time.

How We Share Your Information

We don't sell or rent your personal information to anyone. We may share your information only in these limited circumstances:

• Service Providers: We work with trusted companies that help us run our business, like payment processors and scheduling tools. They only access your information to provide their services and are required to keep it confidential.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Transfers: If our company is sold or merged with another business, your information may be transferred to the new owners.
• Safety and Protection: We may share information to protect the safety of our employees, customers, or the public.

Data Security

We take reasonable precautions to protect your information from unauthorized access, disclosure, or misuse. This includes using secure servers, encryption for sensitive data, and limiting employee access to customer information.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we can't guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access Your Information: Request a copy of the personal information we have about you
• Correct Your Information: Update or correct any inaccurate information
• Delete Your Information: Ask us to delete your personal information (subject to legal obligations)
• Opt Out: Unsubscribe from marketing emails or promotional communications
• Restrict Processing: Ask us to limit how we use your information

To exercise any of these rights, contact us using the information at the bottom of this page.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. Disabling cookies may limit some features of our website.

Third-Party Links

Our website may contain links to third-party websites. We're not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any personal information.

Children's Privacy

Our services are not directed to children under 18. We don't knowingly collect personal information from minors. If you believe we've accidentally collected information from a child, please contact us immediately so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We'll post the updated policy on our website with a new "Last updated" date. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, please reach out:

MasterEdge Troy Tree Services
38 3rd St Suite 104, Troy, NY 12180
Phone: (518) 734-1050
Email: hello@troytreeservices.com